Gemini prompt for an empathetic reply to a damaged-goods complaint
An official Google example prompt that asks Gemini to draft an empathetic reply to a damaged-goods complaint.
- Model
- Gemini text
- Task
- Writing
- Source
- Official example from Google
The prompt casts you as a customer service representative replying to a customer whose headphones arrived damaged and who wants expedited shipping on the replacement, and asks for an acknowledging paragraph plus three resolution bullets. Google uses it as a customer service case with Help me write in Docs; it states the persona, task, context and format. To adapt it, swap the product, the problem and what you can offer.
The prompt is quoted from Prompting Guide 101 - Gemini for Google Workspace (Google).
- Prompt
- Help me craft an empathetic email response. I am a customer service representative, and I need to create a response to a customer complaint. The customer ordered a pair of headphones that arrived damaged. They’ve already contacted us via email and provided pictures of the damage. I’ve offered a replacement, but they’re requesting an expedited shipping option that isn’t typically included with their order. Include a paragraph that acknowledges their frustration and three bullet points with potential resolutions.
- What it produces
- Asks Gemini to draft an empathetic customer-service reply with an acknowledgment paragraph and three resolution bullets.
- Source link
- services.google.com
- Added
Questions
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See also
Sources: each prompt is quoted from the official example or the public post linked on its page. Promptline is not affiliated with OpenAI, Anthropic, Google or Midjourney.